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A loyalty card system your members will want to keep

Metal membership cards with an NFC chip and a QR code, presented in a gift box and linked to loyalty software from day one. Members follow their points, benefits and bookings in an app and web portal; your team recognises them with a tap.

Book a demoRequest a sample card
  • NFC and QRon every metal card
  • App and portalfor your members
  • Phone, desk or kioskfor your team

Loyalty software by HexaTech, our sister company.

A white metal membership card with a gold flower engraving on a display stand

One card, one member record, every visit counted

The card identifies the member, the software applies your rules, and the app gives them a reason to come back.

  1. 1

    Hand over the card

    Each member receives a metal card with an NFC chip and a QR code, presented in a gift box.

  2. 2

    Tap or scan

    Staff tap the card on a phone, or use a desktop device or kiosk, and the member's profile opens.

  3. 3

    Reward by your rules

    Points follow each tier's earn rate, and benefits, rewards and offers follow the rules you set in the dashboard.

  4. 4

    Bring them back

    Members see points, benefits and offers in the app or portal, show their QR code and book the next visit.

Illustration. Your design, colours and finish are agreed with our designers.

A card that feels like membership

Paper stamp cards end up in the bin and plastic ones in a drawer. A metal card has weight, a clean edge and a finish that belongs to your brand, so members keep it with them, and every time it comes out your programme is back in their hand.

  • Steel in black, gold, silver or bronze, engraved or colour-printed with your design
  • Each member's name or number on the card
  • An NFC chip and a QR code on the same card
  • Presented in a gift box, ready to hand over

See metal membership cards Request a sample

Running a large programme on a tighter budget? We also print plastic loyalty cards.

Open black presentation box with a printed welcome message for new members
Rose-gold metal card in a box, its reverse showing the NFC symbol and a QR code
Green metal membership card with a gold edge in its presentation box, a second card with a QR code behind it

Membership cards from our portfolio.

Run the whole programme from one dashboard

The cards connect to loyalty software built by our sister company HexaTech. Set up tiers and earning rules, publish rewards and offers and write to your members, without spreadsheets or developers.

  • Active members1,284
    New this month96
    Average points1,740
    MemberNo.TierPointsStatus
    AAmelia HartYB-0142Gold2,480Active
    OOliver BennettYB-0139Silver3,120Active
    SSophie ClarkeYB-0131Platinum16,905Active
    JJames WilsonYB-0127Silver4,760Active
  • BronzeFrom 0 pts1.00× earn
    SilverFrom 2,500 pts1.10× earn
    GoldFrom 7,500 pts1.25× earn
    PlatinumFrom 15,000 pts1.50× earn

    Tier calculator: 5,000 pts qualifies for Silver. Boost event “Double points weekend” ×2 on Saturdays and Sundays.

  • Breakfast for twoStock unlimited, 1 per member2,000 pts

    Spa treatment upgradeStock 40, 1 per member4,500 pts

    Late checkoutStock unlimited, 2 per member1,200 pts

  • NewsletterWin-backOffer spotlightTier promotion

    Sent to a saved segment. Members who have opted out are skipped.

    Members onlyAn evening for our Gold membersHi Amelia, as one of our most loyal guests you are invited to a private tasting on Friday.
    Reserve my place

Illustration of the HexaTech loyalty dashboard. Names and figures are sample data.

Tiers and earn rates

Each tier has a points threshold and its own earn multiplier.

Bronze1.00×
Silver1.10×
Gold1.25×
Platinum1.50×

Boost events

Double-points weekends or quiet-day boosts, by date, day, tier or property.

×2

Rewards catalogue

Members spend points on rewards you choose; stock and per-member limits are enforced automatically.

Breakfast for two2,000 pts
Spa upgrade40 left

Referrals

Friends join with a member's referral code, and bonus points are paid automatically.

AO

Email campaigns

Newsletter, win-back, offer and tier-promotion templates, sent to saved segments; members who opted out are skipped.

Offer spotlightAn evening for our Gold membersReserve my place

Targeted offers

Promotions that appear in the member app and in member emails.

Midweek rate for members15% off
Sunday lunch for Gold membersFree dessert

  • Members and segments

    Search by name, email or number, filter by tier and status, spot duplicates, import from CSV and export your list.

  • Benefits with limits

    Late checkout or a welcome drink, assigned to tiers with limits per stay or per year.

  • Member profiles

    Points, lifetime points, visits, spend and every transaction, with manual award or redeem.

  • AI assistance

    An AI chat assistant in the dashboard and an AI analysis for any member's profile.

  • Bookings connected

    With HexaTech's booking engine, bookings and loyalty share one customer record.

  • Several venues

    One programme across several properties, with boost events for a single one.

See it in a demoMore about HexaTech loyalty

Their membership, always in their pocket

Members get a mobile app and a web portal. Both show their points and tier, the benefits and discounts they can use, current offers and a personal QR code that works even when the card stays at home. Bookings and reservations can be made from either.

  • Points balance and progress to the next tier
  • Benefits, discounts and member offers
  • A personal QR code, always on hand
  • Bookings and reservations in a few taps

Try the app: switch between Home, Rewards and Book.

YBYour Brand9:41
Gold member2,480 pts
520 pts to Platinum

Member codeShow at the counter

Member offerMidweek rate
15% off

Rewards for you

  • Breakfast for two2,000 pts
    Redeem
  • Late checkout1,200 pts
    Redeem
  • Spa upgrade4,500 pts
    Redeem

Book a table

Thu 2Fri 3Sat 4
19:0019:3020:00
Confirm booking

Gold members earn 1.25× points on this booking.

A counter terminal in use: a customer answers a quick feedback question and chooses how to be contacted. See our feedback systems.

Recognise a member in a second

Your team uses the staff app on a phone: tap the NFC card or scan the QR code and the member's profile opens, with points, tier and benefits. Points can be awarded or redeemed on the spot.

  • Phone

    The staff app reads the NFC chip or the QR code, wherever your team is.

  • Desktop device

    A fixed device at the reception or counter for the busiest moments.

  • Kiosk

    A self-service terminal at the counter, which can also collect quick customer feedback.

For businesses that run on regulars

  • Hotels and resorts

    Tiers, stay benefits and rewards that bring guests back to book direct.

  • Spas and wellness

    Treatment rewards, member rates and a simple way to rebook.

  • Restaurants and bars

    Visit rewards, member evenings and win-back emails for quiet periods.

  • Salons and clinics

    Points for regular appointments and member prices for loyal clients.

  • Clubs and members' spaces

    A card worth carrying, with tiers built on access and priority.

  • Multi-site brands

    One programme across every location, with events for a single venue.

We set it up with you

  1. Plan the programme

    Agree tiers, benefits and rewards your team can actually deliver.

  2. Design the cards

    Our designers prepare the card artwork for your approval.

  3. Produce and connect

    We produce the cards and link each NFC chip and QR code to a member record.

  4. Go live

    The boxed cards arrive, your team starts with the staff app and members join.

Already have a loyalty or booking system?

You don't have to switch. We can encode the NFC chip and QR code for the loyalty system you already use, and HexaTech can connect to an existing booking system or PMS instead of replacing it.

  • Cards encoded for your current system
  • HexaTech is an option, never a requirement
  • Start with one membership and grow from there
Talk to us about your setup

Questions about loyalty card systems

Something else in mind? We're happy to walk you through the cards and the software.

Ask us

What is a loyalty card system?

A loyalty card system identifies each member at the point of service, records their visits or spend and applies the rewards you define. Ours combines metal NFC and QR cards with loyalty software, a member app and web portal, and scanning tools for your staff.

Do members have to carry the card?

No. The metal card is the premium way to identify a member, but the same profile opens from the personal QR code in the member app or portal.

How do staff read the card?

With the staff app on a phone, by an NFC tap or a QR scan, or with a desktop device or kiosk at the counter.

Can we keep our current loyalty software?

Yes. We can encode the cards for the system you already use. HexaTech is an option, not a requirement.

Can a programme run without points?

Yes. Loyalty can be built on recognition, access, priority or included services as well as points.

How do members join?

Your team can register members in the dashboard or import an existing list by CSV, and members can join with a friend's referral code. Guests who book through HexaTech's booking engine can become members too.

Can we email our members?

Yes. Campaigns go to saved segments, start from ready-made templates and skip members who have opted out.

Can one programme cover several locations?

Yes. The software handles several properties, and boost events can target one property or all of them.

Let's design your loyalty programme

Tell us about your business and your members. We'll show you the software, send a sample card and plan the programme with you.

Book a demoWhatsApp usRequest a sample card

Or call +44 7366 510477 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

A white metal membership card with a gold flower engraving on a display stand